Glory League Admin Support

Before You Start

1. Check the Venue’s Internet Connection
   • Verify if there is an internet outage at the venue.
   • Report any internet issues to the venue's network administrator or internet service provider.
   • Ensure the internet connection is restored before proceeding.

Steps to Reset the Server

1. Locate the Glory League Server

• The server is a small computer, on the top there will be a sticker that identifies it as glvid-xxx.
• It is usually installed near the venues router and network cabinet.

2. Check the Server’s Power

• A powered-on server will display:
  • A steady blue light on the front of the case case.
  • Orange and green lights at the LAN port in the back, indicating an active connection to the switch.

If the server is not powered on:

• Ensure it is properly plugged into a power outlet.
• Check the power outlet and cables for issues.

3. Power Cycle the Server

1. Unplug the server from its power source.
2. Wait for 20 seconds to ensure a proper reset.
3. Plug the server back into the power source.

4. Wait for the Server to Boot

• The server takes approximately 2 minutes to boot up.
• During this time, check that:
  • The blue power light remains steady.
  • The orange and green LAN port lights on the server are blinking, indicating active communication.

5. Verify Online Status

1. After 2 minutes log in to the Glory League admin area.
2. Check the Court Status for the venue:
   • Online Status: Indicates the server and cameras are functioning correctly.
   • Offline Status: Indicates ongoing issues.

If this does not fix the issue go to step 6

6. Check the Network Switch

1. Locate the network switch that connects the server, router, and cameras.
   • The switch should have:
     • One connection to the server.
     • One connection to the router.
     • One connection for each camera.
2. Confirm all cables are securely plugged into the switch.
3. Inspect the lights on the switch:
   • Each active port should have blinking lights, indicating data communication.

If there are no lights on a port:

• Verify the connection for that cable.

8. Verify Online Status

1. Log in to the Glory League admin area.
2. Check the Court Status for the venue:
   • Online Status: Indicates the server and cameras are functioning correctly.
   • Offline Status: Indicates ongoing issues.

If Courts Are Still Offline

• Contact Glory League support at adminsupport@gloryleague.com for further assistance.
• Provide the following details in your email:
  • Venue name.
  • Any error messages or observations (e.g., no lights on switch ports, server power light off).

Additional Troubleshooting Tips

1. Restart the Venue’s Internet Router:
   • Unplug the router, wait for 30 seconds, and reconnect.
   • Wait for the router to re-establish the internet connection.
2. Check Camera Connections:
   • Verify that each camera connected to the switch has a cable securely plugged in.
   • Inspect the lights for each camera port on the switch; they should blink if the camera is active.

Glossary

• LAN Port Lights: Indicators on the server's Ethernet port showing active network communication. Typically, the green light indicates a connection, and the orange light indicates data transfer.
• Admin Area: The Glory League web-based interface used to monitor court statuses and manage server operations.
• Network Switch: A device that connects the server, router, and cameras, allowing them to communicate on the same network.