Glory League Admin Support

Venue Admins

Outage Troubleshooting

Before You Start

  1. Check the Venue’s Internet Connection
    • Verify if there is an internet outage at the venue.
    • Report any internet issues to the venue's network administrator or internet service provider.
    • Ensure the internet connection is restored before proceeding.

Steps to Reset the Server

1. Locate the Glory League Server

  • The server is a small computer, on the top there will be a sticker that identifies it as glvid-xxx.
  • It is usually installed near the venues router and network cabinet.
Example of Server

2. Check the Server’s Power

  • A powered-on server will display:
    • A steady blue light on the front of the case case.
    • Orange and green lights at the LAN port in the back, indicating an active connection to the switch.

If the server is not powered on:

  • Ensure it is properly plugged into a power outlet.
  • Check the power outlet and cables for issues.

3. Power Cycle the Server

  1. Unplug the server from its power source.
  2. Wait for 20 seconds to ensure a proper reset.
  3. Plug the server back into the power source.

4. Wait for the Server to Boot

  • The server takes approximately 2 minutes to boot up.
  • During this time, check that:
    • The blue power light remains steady.
    • The orange and green LAN port lights on the server are blinking, indicating active communication.

5. Verify Online Status

  1. After 2 minutes log in to the Glory League admin area.
  2. Check the Court Status for the venue:
    • Online Status: Indicates the server and cameras are functioning correctly.
    • Offline Status: Indicates ongoing issues.

If this does not fix the issue go to step 6

6. Check the Network Switch

  1. Locate the network switch that connects the server, router, and cameras.
    • The switch should have:
      • One connection to the server.
      • One connection to the router.
      • One connection for each camera.
  2. Confirm all cables are securely plugged into the switch.
  3. Inspect the lights on the switch:
    • Each active port should have blinking lights, indicating data communication.

If there are no lights on a port:

  • Verify the connection for that cable.
Example of a Switch

8. Verify Online Status

  1. Log in to the Glory League admin area.
  2. Check the Court Status for the venue:
    • Online Status: Indicates the server and cameras are functioning correctly.
    • Offline Status: Indicates ongoing issues.

If Courts Are Still Offline

  • Contact Glory League support at adminsupport@gloryleague.com for further assistance.
  • Provide the following details in your email:
    • Venue name.
    • Any error messages or observations (e.g., no lights on switch ports, server power light off).

Additional Troubleshooting Tips

  1. Restart the Venue’s Internet Router:
    • Unplug the router, wait for 30 seconds, and reconnect.
    • Wait for the router to re-establish the internet connection.
  2. Check Camera Connections:
    • Verify that each camera connected to the switch has a cable securely plugged in.
    • Inspect the lights for each camera port on the switch; they should blink if the camera is active.

Glossary

  • LAN Port Lights: Indicators on the server's Ethernet port showing active network communication. Typically, the green light indicates a connection, and the orange light indicates data transfer.
  • Admin Area: The Glory League web-based interface used to monitor court statuses and manage server operations.
  • Network Switch: A device that connects the server, router, and cameras, allowing them to communicate on the same network.